Terms of Service

Last updated: [DATE]

Welcome to Pawzi. These Terms of Service (“Terms”) apply when you visit pawzi.co.nz, purchase products from us, or otherwise use our website and services.

Throughout these Terms, “Pawzi”, “we”, “us” and “our” refer to Pawzi.

By using our website or placing an order with us, you agree to these Terms, together with our Privacy Policy, Refund Policy and Shipping & Returns Policy.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law that cannot lawfully be excluded or restricted.

1. Our Online Store

Pawzi operates an online store offering pet products and related goods.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

You must use our website only for lawful purposes and must not interfere with, damage, disrupt or attempt to gain unauthorised access to our website or systems.

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device, screen and settings.

We may update product information, change our product range, limit quantities or discontinue products at any time.

Any such changes will not affect rights you already have in relation to an order you have placed or a product you have purchased.

Our products are intended to be used in accordance with their descriptions, instructions and intended purposes.

3. Orders

When you place an order through Pawzi, you are making an offer to purchase the products in your order.

After you place an order, you should receive an order confirmation at the email address you provided.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• there has been an obvious pricing or product information error;

• payment cannot be processed;

• we reasonably suspect fraud or unauthorised activity; or

• we are unable to fulfil the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order.

Please ensure your contact, billing and delivery information is complete and accurate when placing your order.

If you notice an error after ordering, contact us as soon as possible. We will try to help, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.

4. Prices and Payment

Unless stated otherwise, all prices displayed on Pawzi are in New Zealand dollars (NZD).

Any applicable shipping charges will be shown during checkout before you complete your purchase.

You agree to pay the total amount displayed at checkout when placing your order.

We may change our prices, promotions and discounts from time to time. Changes will not affect orders that have already been accepted by us, except where permitted by law.

If an obvious pricing or technical error occurs, we may contact you to correct the issue or cancel and refund the affected order where appropriate.

5. Discounts and Promotions

From time to time, Pawzi may offer discount codes, automatic discounts, bundles, promotional prices or other special offers.

Promotions may be subject to additional conditions displayed with the relevant offer, including expiry dates, eligible products, minimum quantities or spending requirements.

Unless otherwise stated, promotions cannot be exchanged for cash and may not be combined with other promotions or discounts.

We may change or withdraw a promotion where permitted by law. This does not affect an order already accepted at a valid promotional price.

6. Shipping and Delivery

We will arrange delivery to the shipping address supplied when you place your order.

Estimated delivery times are estimates rather than guarantees unless we expressly state otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays or other disruptions.

Please ensure that the delivery address supplied at checkout is correct.

Our current shipping information, estimated delivery timeframes and applicable shipping charges are available in our Shipping & Returns Policy.

Nothing in this section limits any rights you may have under New Zealand consumer law.

7. Returns, Refunds and Faulty Products

Returns and refunds are handled in accordance with our Refund Policy and applicable New Zealand law.

If you simply change your mind, any return is subject to the change-of-mind conditions set out in our Refund Policy.

Different rights may apply where a product is faulty, damaged, not of acceptable quality, does not match its description, or otherwise fails to meet a guarantee under the Consumer Guarantees Act 1993.

Nothing in our Refund Policy or these Terms limits any rights or remedies available to you under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law.

If you believe there is a problem with a product you have received, please contact us at support@pawzi.co.nz and include your order number and details of the issue.

8. Consumer Guarantees

If you are purchasing our products as a consumer in New Zealand, you may have rights under the Consumer Guarantees Act 1993.

These may include guarantees that goods are of acceptable quality, fit for their intended purpose, match their description and arrive within a reasonable time where no specific delivery time has been agreed.

Your rights and remedies under applicable consumer law are in addition to any rights we voluntarily provide under our own policies.

Nothing in these Terms excludes, restricts or modifies a statutory consumer right or remedy that cannot lawfully be excluded, restricted or modified.

9. Website Information

We make reasonable efforts to keep information on our website accurate and current.

Occasionally, information may contain errors or omissions relating to product descriptions, availability, pricing, promotions, shipping charges or other information.

Where permitted by law, we may correct errors and update information.

Nothing in this section permits us to mislead consumers or limits our obligations under the Fair Trading Act 1986 or other applicable law.

10. Intellectual Property

Unless otherwise stated, the content on the Pawzi website, including our branding, logos, graphics, photographs, videos, written content and website design, is owned by or licensed to Pawzi and is protected by applicable intellectual property laws.

You may access and use our website for your personal, non-commercial use.

You must not reproduce, distribute, sell, modify, republish or commercially exploit our content without our prior written permission, except where permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

11. Reviews and User Content

If you submit a product review, photograph, comment, testimonial or other content to Pawzi, you confirm that you have the right to provide that content and that it does not infringe another person's rights or breach any law.

You grant Pawzi a non-exclusive, worldwide, royalty-free licence to use, reproduce and display content you voluntarily submit to us for purposes connected with operating, marketing and improving Pawzi and our products.

We may remove content from our website where we reasonably consider it unlawful, misleading, offensive, infringing or otherwise inappropriate.

We will not knowingly alter customer reviews in a way that creates a false or misleading impression.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery services, social media platforms and other websites.

Those third parties may have their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not own or control, except to the extent that responsibility cannot lawfully be excluded.

13. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce technology used to operate our online store, but purchases made from Pawzi are transactions between you and Pawzi.

Your use of certain Shopify functionality may also be subject to Shopify's applicable terms and privacy practices.

14. Privacy

Your privacy is important to us.

Our collection, use, storage and disclosure of personal information is described in our Privacy Policy and is subject to applicable privacy law, including the Privacy Act 2020.

By using our website, you acknowledge that your personal information may be processed by service providers that help us operate Pawzi, such as Shopify, payment providers, delivery providers and other service providers, as described in our Privacy Policy.

Please review our Privacy Policy for more information.

15. Website Availability

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable because of maintenance, technical issues, third-party service interruptions or circumstances outside our reasonable control.

We may modify, update or discontinue website features from time to time.

16. Liability

To the maximum extent permitted by New Zealand law, Pawzi will not be responsible for indirect or consequential loss arising from your use of our website or products where such liability may lawfully be excluded.

However, nothing in these Terms excludes, restricts or modifies any liability, guarantee, right or remedy that cannot lawfully be excluded or limited under New Zealand law.

In particular, nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where those Acts apply.

17. Prohibited Uses

You must not use our website:

• for any unlawful purpose;

• to infringe another person's intellectual property or other legal rights;

• to transmit malicious software or harmful code;

• to attempt to gain unauthorised access to our website, accounts or systems;

• to collect other users' personal information without authority;

• to send spam or other unauthorised communications;

• to impersonate another person; or

• in a way that intentionally disrupts or damages our website or services.

We may restrict or terminate access to our website where we reasonably believe these Terms have been seriously breached.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services or applicable laws.

The latest version will be published on this page together with the date it was last updated.

Changes will generally apply from the date they are published and will not retrospectively remove rights relating to purchases already made.

19. Governing Law

These Terms are governed by the laws of New Zealand.

You and Pawzi submit to the jurisdiction of the New Zealand courts, subject to any rights you may have under applicable consumer law.

20. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

21. Contact Us

If you have any questions about these Terms, an order or Pawzi, please contact us:

Pawzi
Email: support@pawzi.co.nz
Location: Christchurch, New Zealand
Business address: PO BOX 
Phone: 0275881711

For order enquiries, please include your order number so we can assist you more quickly.