Returns & Refund Policy

We want you and your pets to be happy with your purchase. If something isn't right, please get in touch and we'll do our best to help.

30-Day Returns

We accept change-of-mind returns within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must be:

• Unused and in its original condition
• In its original packaging where reasonably possible
• Accompanied by proof of purchase or your order number

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable unless required by law.

Please contact us before sending a return so we can provide return instructions.

Faulty, Damaged or Incorrect Items

Please contact us if your order arrives damaged, faulty, or you receive the wrong item.

We may ask you to provide your order number and photos or video showing the issue so we can assess what has happened.

Where applicable, we will provide a remedy in accordance with the New Zealand Consumer Guarantees Act 1993. Depending on the circumstances, this may include a repair, replacement or refund.

If an item needs to be returned because it is faulty, damaged, incorrectly supplied, or otherwise does not meet applicable consumer guarantees, we will arrange or cover reasonable return shipping where required.

Refunds

Once we have received and inspected an approved change-of-mind return, we will let you know whether the return has been accepted.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Exchanges

If you would like to exchange an item, please contact us first.

Exchanges are subject to stock availability. For change-of-mind exchanges, customers are responsible for applicable return and re-delivery shipping costs.

Return Address

Please do not send a return until you have contacted us and received return instructions.

Please contact us for our return address

Please include your order number with your return so we can identify it.

Consumer Guarantees Act

Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Contact Us

If you have any questions about a return, refund, exchange, or faulty product, please contact us through our website or at our customer support email address.

Please include your order number when contacting us so we can assist you as quickly as possible.

Last updated: September 2026