Shipping policy

Last updated: September 2026

At Pawzi, we aim to get your order packed and on its way as quickly as possible. All Pawzi orders are dispatched from within New Zealand.

Order Processing

Orders are typically processed and dispatched within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where available.

New Zealand Shipping

We currently offer the following delivery options:

Economy Shipping

Our standard and most affordable delivery option.

Delivery is typically 2–5 business days after dispatch, depending on your location and the courier network.

Overnight Shipping

For customers who want their Pawzi order sooner, Overnight Shipping is available for eligible addresses.

Orders sent using Overnight Shipping are typically delivered the next business day after dispatch.

Please note that overnight delivery is an estimated courier service and cannot be guaranteed. Delivery times may be affected by your location, order processing times, public holidays, weather, courier delays or other circumstances outside our control.

Rural Shipping

If your delivery address is classified as rural, please select the Rural Shipping option at checkout.

Rural deliveries generally require additional delivery time compared with urban addresses. Please allow approximately 1–3 additional business days.

Selecting the correct shipping option helps prevent delays in getting your order to you.

Shipping Costs

The shipping options and applicable prices available for your order will be displayed at checkout before payment.

Shipping costs may vary depending on the delivery method and whether the address is urban or rural.

Tracking Your Order

Where tracking is available, you'll receive your tracking details by email once your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the courier's tracking system to update.

Incorrect Shipping Addresses

Please check your delivery details carefully before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at - support@pawzi.co.nz

We'll do our best to update the address before your order is dispatched, but we cannot guarantee that changes can be made once an order has entered processing or has been collected by the courier.

Additional shipping costs may apply if an order needs to be redirected or resent because an incorrect or incomplete address was provided.

Delayed Orders

Occasionally, deliveries may take longer than expected due to courier delays, severe weather, public holidays, high-volume periods or other circumstances outside our reasonable control.

If your tracking hasn't updated for an extended period or you believe your parcel may be delayed, please contact us and we'll help investigate it with the courier.

Lost or Damaged Parcels

If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us as soon as possible at support@pawzi.co.nz with your order number and details of the issue.

If an item arrives damaged, photos of the parcel and product may help us investigate the issue.

We'll work with you and the courier to resolve the situation in accordance with our obligations under New Zealand consumer law.

New Zealand Delivery Only

At this time, Pawzi ships within New Zealand only.

Questions?

If you have any questions about shipping or your order, please contact us:

Pawzi
Email: support@pawzi.co.nz 
Location: Christchurch, New Zealand

Please include your order number when contacting us about an existing order so we can assist you more quickly.